FAQs

Welcome to the Vivid Vessel FAQ page! Here, we answer some common questions to make your shopping experience as seamless as possible. If you don’t find the information you need, feel free to contact us.

Ordering and Shipping

Q: How long does it take to process my order?
A: We process orders within 1-2 business days.

Q: How long will it take to receive my order?
A: Once shipped, your order will arrive within 4-7 business days.

Q: Do you offer free shipping?
A: Yes, we offer free shipping across the USA.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive a tracking number to monitor your delivery.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of receiving your order. Simply email us at support@vividvessel.shop to initiate the process.

Q: How will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.

Q: Do you charge a restocking fee?
A: No, there is no restocking fee for returns.

Exchanges

Q: Can I exchange an item?
A: We recommend returning the item you have and placing a new order for the desired item. This is the fastest way to ensure you get what you want.

Product Information

Q: What kind of products do you sell?
A: We specialize in metal wall art designed to enhance and personalize your spaces.

Q: Are your products handmade?
A: Yes, our pieces are carefully crafted to provide exceptional quality and unique designs.

Contact Us

Q: How can I reach your customer support team?
A: You can contact us through:

Q: Where are you located?
A: Our address is 2579 Beverly Ave, Clovis, CA 93611, USA.

We hope these answers help! For additional assistance, feel free to reach out. Thank you for choosing Vivid Vessel!